Shipping and Returns
Christmas Shop 24 ships orders across the UK and to many international destinations. Delivery times vary by destination and product, and the information below explains our current shipping, returns and refund process.
Shipping and returns at a glance
- Order processing: typically 1–3 business days.
- UK delivery: typically 1–3 business days after dispatch.
- Europe: typically 5–7 business days after dispatch.
- International: typically 7–10 business days after dispatch.
- Returns: eligible change-of-mind returns may be requested within 14 days of receiving your order.
- Personalised items: personalised, customised or made-to-order products cannot normally be returned simply because you have changed your mind.
These are estimates rather than guarantees. Production time, product availability, customs, courier performance and seasonal demand can all affect delivery times.
Shipping information
How long does order processing take?
Orders are typically processed within 1–3 business days. All Christmas Shop 24 products are produced in our workshop, and processing can take longer during busy periods, including the Christmas season.
Personalised or made-to-order products may have a specific production time shown on the product page.
How long does delivery take?
Estimated delivery times after dispatch are:
- United Kingdom: 1–3 business days
- Europe: 5–7 business days
- International: 7–10 business days
Can I track my order?
Where tracking is available, tracking details will be provided once your order has been dispatched. Tracking information can sometimes take time to update after the courier first receives the parcel.
What can cause a delivery delay?
Occasional delays can be caused by high production volumes, courier disruption, customs clearance, public holidays, severe weather or seasonal demand. If your order has not arrived within the expected timeframe, please contact us and include your order number.
Do you ship internationally?
Yes. Christmas Shop 24 ships to many international destinations. Available shipping options and charges are shown during checkout. Customs duties, taxes or import charges may apply depending on the destination and are normally the responsibility of the recipient.
Returns
Can I return an item if I change my mind?
If you change your mind, you may request a return within 14 days of receiving your order, subject to the conditions below.
Please contact us at info@christmasshop24.com before returning an item so that we can provide the correct return instructions.
Items must be returned unused, in their original condition and, where applicable, in their original packaging. Unless an item is faulty, damaged or incorrect, the cost of returning an unwanted item is the responsibility of the customer.
Can personalised or custom-made products be returned?
Products that have been personalised, customised or made specifically to your requirements cannot normally be returned or exchanged simply because you have changed your mind.
This does not affect your rights if a personalised or custom-made product is faulty, damaged, not as described or has been made incorrectly. Please check names, dates, wording and other personalisation details carefully before submitting your order.
What should I do if an item is damaged, faulty or incorrect?
Please contact us as soon as possible at info@christmasshop24.com and include your order number, a description of the issue and photographs where appropriate.
We will review the issue and, where applicable, arrange a replacement, refund or another appropriate remedy.
How are refunds issued?
Once an eligible return has been received and inspected, we will let you know whether the refund has been approved. Approved refunds are issued to the original payment method. Additional processing time may be required by your bank or payment provider.
Original delivery charges and return postage may not be refundable for change-of-mind returns, subject to your statutory rights.
Can I cancel or change an order?
If you wish to cancel or change an order, contact us as soon as possible. We will try to accommodate the request, but an order cannot always be changed once production or processing has begun.
Personalised or custom-made products may enter production shortly after an order is placed and may therefore no longer be eligible for cancellation once work has started.
Need help?
For shipping, delivery, return or order enquiries, email info@christmasshop24.com or telephone +44 0333 090 81 60.
You can also visit our Frequently Asked Questions or Contact page.