Contact

Need help with Christmas Shop 24? Our customer support team can assist with products, personalisation, orders, delivery, returns and our Christmas tree decorating services.

Contact Christmas Shop 24

Email: info@christmasshop24.com
Telephone: +44 0333 090 81 60
WhatsApp: +44 7541 455464

Customer support hours

Monday to Friday
9:00 AM–5:00 PM UK time

We aim to respond to enquiries within 1–2 business days.

What can we help with?

• Questions about products or personalised decorations
• Order updates and delivery enquiries
• Returns, refunds and damaged or incorrect items
• Christmas tree decorating services
• Business, partnership and media enquiries

Contacting us about an order

Please include your full name, order number and a short description of the enquiry. If an item is damaged or incorrect, photographs can help us review the issue more quickly.

Shipping and returns

For processing times, delivery estimates, international shipping, returns and personalised-product exceptions, read our Shipping and Returns page.

Frequently asked questions

For quick answers about tracking, international delivery, cancellations and shopping with Christmas Shop 24, visit our Frequently Asked Questions.

Business and media enquiries

For business, partnership or media enquiries, please use info@christmasshop24.com.

Thank you for choosing Christmas Shop 24. We look forward to helping make your Christmas season feel a little more special.

Business information

Christmas Shop 24 is operated by GlitterBeam LTD. Our official business address is Arthur Street, Gravesend, Kent, United Kingdom. Our operational studio and workshop are based at Dockside Outlet Centre, Chatham, Kent.